Why am I not able to refresh an RFQ after Excel upload? Follow

In the Supplier Portal, once you have performed the Excel upload/import function:

There may be a time where you will encounter an enclosed pop-up after Confirming your changes:

In this case, if nothing changes after selecting [Refresh] or [Cancel] and you have already tried standard workarounds like logging out and logging back in or clearing cache/cookies, the conclusion is that there must be an error with the Excel Workbook that was imported.

The most frequent error is that special characters (i.e. %, &, etc.) have been added to the Excel Workbook. Please validate that you are not entering any special characters and try again.

Additionally, we have a specific article describing how to use the Excel export/import process that includes various instructions to ensure you do not encounter issues upon upload, see:

• How can I export RFQs to Excel and import RFQs into the supplier portal?

If you still are having problems with the upload, you can always reach out to the help desk by emailing support@levadatasupport.zendesk.com or alternatively see:

• As a supplier, how can I get help?