Why has my Excel upload failed? Follow

When attempting to upload an Excel Workbook to the Supplier Portal and the user encounters a job time-out error after ten minutes with a pop-up saying "Upload Failed" there are several possible issues:

1. If the attempted upload is following a rejection by the buyer, download a new Excel Workbook from the Request for Quote (RFQ). The cells in the status column should not be blank, each line item must be "Rejected".
2. If quoting an RFQ for the very first time, the cells in the status column should only be "New" or "No Bid" - none of them should be blank or "Sent".
3. In either case, input your updated pricing on this freshly downloaded Excel Workbook, save the file, and then upload.
4. If that does not work, then clear your browser's cache and cookies and re-attempt the upload

Additionally, we have a specific article describing how to use the Excel export/import process that includes various instructions to ensure you do not encounter issues upon upload, see:

• How can I export RFQs to Excel and import RFQs into the supplier portal?

If you still are having problems with the upload, you can always reach out to the help desk by emailing support@levadatasupport.zendesk.com or alternatively see:

• As a supplier, how can I get help?